So you need to make a change to your How to change my ShakeologyShakeology order.

But where and how do you do it?

Here’s a quick guide on how to do it and where to go…

Shakeology: Online Order Change Form & Details 

Can a Shakeology Home Direct order and/or shipping address be modified online?
Yes,  customers can easily make any of the following changes online:

  • Switch to a new flavor
    • Alternate between 2 flavors from month to month. (To alternate 3 flavors, contact Customer Service)
    • Update shipping address
    • Change the shipping date
    • Delay the next shipment up to 2 months (To delay longer than 2 months, contact Customer Service)
  • Customer Service can be reached at 800-470-7870

Where can orders be changed online?
The modification form is located in the following places:

FOR CUSTOMERS:  Customer TeamBeachbody.com link: Click Here
TeamBeachbody.com > My Account > Customize Shakeology Home Direct

To prevent billing of future payments, when must the request be submitted?
Requests should be submitted at least 3 business days prior to the next scheduled payment. Find your shipment date on your last shipment 
receipt or contact your coach for the date.

What information is required to modify?

The email address of record is required to change an order. In some cases, the order or customer number may be required to ensure timely processing.

Can a Shakeology Home Direct order be canceled online?
No, Shakeology cannot be cancelled online. 

How can a customer cancel their Shakeology Home Direct order?
Orders can be cancelled over Chat, Email, or Phone 24/7. Please contact an agent for assistance through any of the convenient options listed below:

Customer Service

Chat Online
Submit an Email
Phone: (800) 470-7870

If you are a Discount Customer/Coach, you must submit your request through..Coach Relations

Chat Online
Submit an Email
Phone: (800) 240-0913

What information is required to cancel?
The email address of record is required to cancel. In some cases, the order or customer number may be required to ensure timely processing.

Once completed, how will a Customer be notified?
An email confirming the cancellation will be sent to the Customer’s email of record. Please be sure to keep record of your cancellation conformation so as to avoid future charges.

Always be sure to receive a conformation. If you do not, please contact Customer Service right away.